Returns & Exchanges

At MUD\WTR, we stand by our ritual and offer a 30-day satisfaction guarantee to ensure you love your transition to a better morning routine. If you are not completely satisfied with your starter kit or refill, we are here to help make it right.

1

Initiate Your Request

Visit our online returns portal with your order number and shipping zip code to begin the process within 30 days of delivery.

2

Prepare the Package

Securely pack your items in the original packaging or a sturdy box to ensure the products are protected during transit back to our warehouse.

3

Ship It Back

Affix the prepaid shipping label provided via email and drop the package off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items, we will issue a refund to your original payment method, typically processed within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing